Passenger Management - Qatar Driving Theory Test

If passengers are boarding your vehicle

Ensuring the bus is completely stationary before opening doors prevents accidents during boarding and exiting.

When passengers are standing

Smooth driving minimizes the risk of passengers losing balance and getting injured inside the bus.

At the start of your shift

Clear emergency exits and visible signage allow quick evacuation during emergencies, enhancing passenger safety.

If a passenger refuses to follow safety rules

Any incident, staying calm and notifying control ensures proper guidance and coordinated response.

When a child boards the bus alone

Drivers should observe passengers, especially vulnerable ones, to confirm they leave the bus safely at their intended destination.

If passengers attempt to exit in unsafe areas

Stopping only at authorized stops ensures traffic safety, schedule adherence, and compliance with transport regulations.

When assisting elderly or disabled passengers

Allowing additional time and assisting where permitted improves safety for elderly or disabled passengers.

At the final stop

Drivers must check mirrors and the interior to ensure no passengers remain on the bus, particularly children.

If a passenger is feeling unwell or unconscious

In case of medical or mechanical emergencies, stopping in a safe location and contacting emergency services is essential.

When passengers are fighting or causing disruption

For security concerns or incidents, drivers should park safely and inform authorities for proper handling.

If fare payment systems are in use

Fare validation ensures compliance with transport policies and prevents disputes or financial loss.

When dealing with a full-capacity bus

Overcrowding compromises safety and violates regulations; limits must be strictly followed.

If passengers are blocking doorways or aisles

Standing passengers should be positioned where they can hold onto handrails and remain stable during travel.

When luggage or bags obstruct emergency exits

Items blocking aisles or exits pose hazards; repositioning ensures clear passage and emergency access

At the beginning of the journey

Informing passengers about safety features, such as exits and seatbelts, prepares them for emergencies.

If a passenger is harassing others

Handling conflicts or disruptive behavior calmly and involving authorities prevents escalation and ensures order.

When passengers stand too close to the driver area

Passengers must avoid obstructing the driver view or controls to maintain safe vehicle operation.

If passengers bring unsafe or banned items on board

A passenger poses a safety threat or violates rules, the driver should refuse boarding or report the incident right away to protect all passengers.

When it raining or the floor is slippery

Using handrails reduces the chance of falls, especially when the bus is moving or during sudden stops.

At school or work transport pickups

Punctual arrivals and organized boarding improve service efficiency and reduce the risk of unsafe rushing.

When operating in tourist or city bus routes

Providing information to new passengers ensures they travel safely and reach their destination without confusion.

If a child is left alone on the bus after the shift

A child is lost or left on the bus, staying with them and informing control ensures their safety until assistance comes.

When loading from roadside bus stops

Proper mirror checks prevent collisions with pedestrians or obstacles near the bus when leaving a stop.

If a passenger requests a stop too late

Unable to stop, the driver should continue to the next official stop and inform passengers to maintain order.

When passengers speak different languages

Communicating through signs or gestures helps passengers who do not speak the local language understand safety instructions.

If someone drops items near the bus after exiting

Passengers approaching from blind spots risk being unseen by the driver they should only approach from safe, visible sides.

When a passenger is visually impaired

Helping passengers, especially tourists or those unfamiliar with the route, ensures they exit safely at the right stop.

If the bus is equipped with a PA system

The bus communication system should be used to provide clear instructions or updates during delays or emergencies.

When a bus is used for school transport

Keeping children seated and calm prevents distractions and accidents while the bus is in motion.

If any passenger endangers others by standing in unsafe positions

Passengers are standing unsafely or blocking exits, the driver must stop and ask them to relocate to a safe spot.